tk999app Privacy Policy

Introduction and Scope

tk999app ("we", "our", "platform") places the highest priority on the privacy of its users ("you", "your"). This privacy policy explains what personal information we collect while you use our website and related services, how that information is used, under what circumstances it is shared with third parties, and what rights you have.

This policy applies to website visitors, registered members, depositors, and anyone who interacts with any service of tk999app. By using our services, you are considered to have consented to this privacy policy.

We may change or update this policy from time to time. Continuing to use the site after a change means you accept the updated policy. We therefore encourage you to check this page regularly.

What Information We Collect

2.1 Information You Provide Directly

During account registration, deposit or withdrawal processes, or when contacting the support team, you directly provide the following information:

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• bKash, Nagad, or Rocket account details (for transactions)
• Password (stored in encrypted form — never kept in readable form)
• Identity document details (when identity verification is required)

2.2 Automatically Collected Information

When you browse our site, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Cookies and session identifiers
• Page view history and click patterns
• Login time and location (country level only, not precise GPS)

2.3 Transaction Information

Every deposit and withdrawal is recorded. This includes the transaction date, amount, method used (bKash, Nagad, or Rocket), and reference ID. This information is used to ensure financial security and protect your account.

Purpose of Using Information

tk999app uses collected information only for the following legitimate purposes:

• Creating and managing accounts and verifying member identity
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Preventing fraudulent activity and unauthorised access
• Providing customer support via live chat and email
• Analysing platform performance to improve services
• Meeting legal obligations
• Personalising services according to your preferences

We do not sell your information to advertisers or use it for unnecessary commercial purposes.

Sharing Information with Third Parties

tk999app shares limited information with third parties in specific circumstances:

4.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective payment services. This information is used solely for processing transactions.

4.2 Technology Service Providers

We work with trusted technology companies for server hosting, cybersecurity, game studio integration, and analytics services. These companies are contractually bound to protect data.

4.3 Legal Requirements

Required information may be provided in response to a court order, legal investigation, or a valid request from an appropriate authority. In such cases we comply with our legal obligations.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred to the new owner. We will notify you in advance if such a change occurs.

Data Security Measures

To protect your information, tk999app applies industry-standard technical and administrative measures:

• SSL (Secure Socket Layer) encryption — all connections secured
• Password hashing and salting (bcrypt technology)
• Two-factor authentication (OTP verification) available optionally
• Database access strictly controlled — only authorised staff can access it
• Regular security audits and vulnerability testing are conducted
• Automatic alerts are sent when a suspicious login is detected

However, no internet connection can be guaranteed 100% secure. We therefore advise you to keep your password private and to log out after using a shared or unfamiliar device.

Cookies and Tracking Technologies

tk999app uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Necessary Cookies

These cookies are essential for session management, maintaining login status, and security verification. Without them, the core functionality of the site will not work.

6.2 Analytical Cookies

Analytical cookies are used to collect information about which pages are viewed most and where users spend more time, in order to improve the quality of the site. They do not identify individuals.

6.3 Cookie Controls

You can delete cookies or stop accepting new ones from your browser settings. However, this may limit some features of the site.

Data Retention Period

Your information is retained for as long as your account is active and as long as it is needed to provide services.

• Active account data: for the full duration the account remains open
• Transaction records: at least five years from the date of the last transaction
• Closed account data: until the applicable legal retention period from the closure date
• Technical logs: up to 90 days

After the set period, data is securely deleted or anonymised in a way that it can no longer be used to identify you.

Your Rights and Options

As a tk999app user, you have the following rights regarding your own information:

8.1 Right to Access

You can request to know what information we hold about you. We will provide a copy of that information within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or outdated and you wish to have it corrected, please contact our support team.

8.3 Right to Close Your Account

If you no longer wish to use our services, you can request to close your account. In that case, your account will be deactivated after any pending transactions are completed.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. This will not stop service-related communications linked to your account.

For exercising any of your rights, you can find relevant information in our FAQ section, or contact the support team directly.

Protection of Minors

All services of tk999app are exclusively for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

If a parent or legal guardian becomes aware that their child under the age of 21 has registered on our platform, we request that they notify our support team immediately. We will close that account and delete the associated information.

To learn more about responsible gaming, please read our Responsible Gaming Guidelines page, which includes advice on age verification and healthy play.

International Data Transfers

Our servers and cloud infrastructure may be located in various countries. As a result, your information may be transferred and stored internationally.

Regardless of where data is stored, tk999app ensures that the standard of protection is equivalent to or higher than the commitments set out in this privacy policy. Appropriate contractual safeguards are in place for international transfers.

Policy Changes and Notifications

This privacy policy is reviewed and updated periodically. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will appear after you log in to the site
• The "Last updated" date at the top of this page will be changed

Continuing to use the services after receiving notice of a change means you have agreed to the new policy. You can also visit our About Us page to stay familiar with all our policies.

Dispute Resolution and Applicable Law

For any dispute relating to this privacy policy, you should first try to resolve it by contacting our support team directly.

If a resolution cannot be reached through discussion, the matter will be governed by applicable law. If any part of this policy is ruled invalid by a court or legal authority, the remaining parts will remain fully in effect.